Customer Service


Shipping & Delivery

Orders are generally processed once received. However, most normal processing can take between 24 to 48 hours. Once an order has been placed, and upon verification and the approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the estimated time of delivery from when the item(s) ships, not from when the order was submitted. Most delivery times take between 3 to 7 business days for delivery after the order has been processed. Orders received after 2:00 PM PST may be processed on the next business day. Caffè Forte cannot guarantee actual delivery times and cannot be held responsible for delays in shipping due to weather, accidents, or other unforeseen factors beyond our control. Shipping times are estimated only as received from the delivery courier. Please note that in some cases, items may be drop-shipped directly from our suppliers or directly from the importer or manufacturer.

Most items purchased ship out within 1-2 business days by UPS, FedEx or the USPS at our discretion to expedite delivery times.

All equipment weighing over 75 lbs or at our discretion needs to be shipped via Motor Freight. To prevent damage, item (s) will be crated, and delivered to your street address with curbside delivery only. Caffè Forte will not be held responsible for extra shipping charges as imposed by the various freight companies used. These costs may include but not limited to; inside delivery, and lift gate services. Carefully inspect all merchandise before signing a release with the freight carrier. Shipments may be delivered without a signature unless a signature service is requested at checkout. By not selecting a signature service, you are granting the delivery carrier permission to deliver the parcel at the predetermined address. Once Caffè Forte has received notice that the parcel has been delivered, both Caffè Forte and the selected carrier will not be held liable for lost or damaged parcels.

Caffè Forte cannot ship espresso machines, grinders, or coffee equipment to a PO Box or APO Box or Internationally at this time.

In the event a package is returned to Caffè Forte as undeliverable due to an incorrect shipping address as provided, shipping charges paid will not be refunded.

Expedited Shipping
All orders requiring rush shipping must be ordered before 1:00 PM PST to help insure the package will ship out the same day as ordered. No expedited shipments are delivered on Saturdays unless otherwise specified. "In Transit" times provided by FedEx, UPS and the USPS are based on business days and do not include Saturdays or Sundays. Additional shipping costs will be added to the item(s) price once your order is processed.

Free Shipping
Caffè Forte provides free ground shipping for all orders over $99.00 within the contiguous 48 states only. Free shipping does not apply to commercial equipment purchases, or shipments to Alaska, Hawaii, Puerto Rico, Virgin Islands, US Territories, or APO/FPO addresses.

In the event an item needs to be returned under our return policy, and was shipped with free standard shipping, the actual shipping and handling charge will be deducted. Customer's refund will be for item cost less original shipping and handling cost as paid by Caffè Forte.

Holiday Shipping
Holiday shipping may take longer than normal, FedEx, UPS, and the USPS typically add 2-4 additional days in addition to their normal delivery schedules. Holiday schedules will be posted when available.

Damaged Shipments
Please inspect your package carefully when you receive it from the shipper. If you notice any damage from shipping, please alert the driver to make a damage notification, and please e-mail us at sales@caffeforte.com to report the damage and do not use the item shipped. You must contact us within 5 business days. Shipping damages are the responsibility of the carrier, and therefore all damage claims must be filed with them. Please make sure you keep all packaging materials (boxes, labels, peanuts, etc.), as the shipper will come to inspect the parcel.

International Orders
All packages shipped outside the United States are considered International and must be paid for via PayPal. All warranties are void on products shipped to or transported outside the United States. Caffè Forte at this time does not ship espresso machines, coffee equipment or coffee grinders Internationally without prior consent.

For International purchases, shipping costs, customs fees, brokerage fees and any other delivery fee associated with the delivery of the parcel are of the complete responsibility of the customer. All International packages are subject to opening and inspection by local customs authorities, and in addition, International law requires Caffè Forte to fully disclose the actual contents and value of all items. Caffè Forte cannot guarantee shipping times, as the shipping carrier determines delivery, responsibility, and transit times.

International returns of items purchased may be subject to additional duties, taxes and shipping costs at the customer's expense.

Privacy & Security

Caffè Forte cares, respects and committed to protecting your privacy. In order to protect the privacy of our  customers, Caffè Forte has adopted the following policy:

Collection of Information Used
Caffè Forte collects information from our customers to process orders, and to inform our customers of order confirmations and order status updates. All information collected will be kept strictly confidential,  and unless required to do so by law, we will not sell, trade, share, or rent your personal information to others.

Information collected includes your name, e-mail address, mailing address, telephone number, credit card  number, expiration date, related shipping and billing information. This information allows us to process and  fulfill your order, and to notify you of your order confirmation and status.

Registration
To process your on-line order, Caffè Forte requires that you complete the initial registration process at login.  While registering, you will be required to provide your contract information.

Ordering
Information recorded during the registration process will be used to process your online order. We require your  name, email address, credit card number, expiration date, the name and billing address of your credit card,  shipping address if different than your credit card billing address, and a contact phone number.

Caffè Forte uses your e-mail address to provide you with information about your order and its status, and will  only use the telephone number provided in the event that we need to contact you with regards to the order you  have placed.

Security
Security is of the utmost importance to Caffè Forte and our customers. Entering your credit card information at Caffè Forte online is completely safe. We have taken the necessary steps to ensure your payment information  is processed with accuracy and confidentiality. Once you have provided us with your personal information as  needed to process your online order, Caffè Forte receives this information from the utilization of the very latest  industry standard Secure Sockets Layer (SSL) security technology. An SSL encrypts all personal information  you send us, ensuring that this information is sent to us in both a private and secure manner, allowing you to  order with complete confidence. Once received, all of your personal information is protected against  unauthorized access.

Any information our customers provide will be held with the utmost care, and will not be used in ways that you  have not consented to.

Note: The privacy practices set forth within this policy are for this website only. If you link to other websites,  please review the privacy policies posted at those sites.

Information Correction or Removal
Customers can at any time update or modify their personal information, and preferences. Registered users can manage, update, or modify their account using manage my account feature after logging in.

Customers can opt-out and stop receiving Caffè Forte coupons, special offers, and related news.

Changes to Privacy Policy
Caffè Forte reserves the right to make changes to this policy. Any such change to this policy will be posted.

If you have any questions, please feel free to contact us at: info@caffeforte.com

Return Policy

Caffè Forte is extremely proud of the products we have chosen to represent, and our goal is complete satisfaction. If for any reason within 30 days of your order, and you are not completely satisfied, you may return your product for a full refund or exchange less any shipping charges. Returned items must be unused, and in their original new condition, including all original parts, accessories, manuals, warranty card, etc., and must be re-packaged in the original packaging and original shipping box. If any of these items are missing, you will be charged a 20% restocking fee. Customer is responsible for all shipping costs, and we highly recommend insurance and tracking information for your protection. Caffè Forte is currently unable to accept any returns of products beyond the 30 days of order placement.

Customer will be charged a 20% restocking fee for all packages that are returned to Caffè Forte due to customer refusal other than commercial equipment. Refusal of delivery of commercial equipment will be subject to a store credit only, less all freight charges (to and from) and up to a 50% restocking fee.

Consumable items including, but not limited to coffee, tea, cocoa, and syrups are non-returnable. All purchases are final on all consumables, parts, special orders, and both commercial and semi-commercial equipment. Home espresso machines and equipment will only be accepted if they have not been used and must be returned with all parts and documents. Items needing to be returned require a Return Authorization Number. Please contact us at sales@caffeforte.com prior to returning, as returns without an authorization number will be refused.

Failure to return a product within the fore-mentioned return period will be deemed to be an acceptance of the product.

Defective Merchandise
Defective products are rare and if you have received defective merchandise you must contact Caffè Forte within 5 days of delivery of item. Items deemed defective may be exchanged for the same new product or returned. Products that become defective after 30 days are subject to the manufacturer’s warranty, and will not be replaced by Caffè Forte. Please note that returned products claimed defective will be tested by our technicians, and if found not to be defective, a restocking fee of 20% will be deducted from the credit owed to customer. In addition, all shipping charges to and from customer’s address will be deducted from credit owed to customer.

Cancellation of Orders
All orders other than special orders and commercial equipment can be canceled at no cost if the item has not yet shipped. Commercial equipment needing to be prepped prior to shipment may incur a non-refundable 25% cancellation fee. Please contact us as soon as possible at sales@caffeforte.com to cancel the shipment. If the order has been shipped, customer will be responsible for paying all shipping charges (to and from) of the unused and unopened merchandise to Caffè Forte, and subject to a 20% restocking fee. Customers account will not be credited until Caffè Forte receives returned order.

Order Processing

Most orders are processed and shipped within 24 to 48 hours or less. Upon verification and approval of payment, your merchandise will be processed and shipped out as soon as possible. In the rare event that an item sells out, or is no longer available prior to fulfilling your order, you will be notified immediately.

Once your order has shipped, you will receive an order confirmation email from caffeforte.com with your order summary and if applicable a shipping tracking number.

Payment, Pricing & Promotions
Caffè Forte accepts Visa, MasterCard, American Express, Discover, and PayPal for payment.

PayPal must be used for all International orders.

Caffè Forte is committed in protecting our customers from credit card fraud and identity theft. To protect the security of your credit card, and to help expedite your order, if you are shipping merchandise to an address which is different from the billing address that your credit card provider has on file, you may be requested to register the alternate address with your credit card provider.

Viewing Orders
The status of your order can be checked at any time by logging into your account by clicking "My Account" at the top right of each page.
Updating Account Information
To update any of your account information, click "My Account" located at the top right on any page, and then click on the "Edit", "Change Password" or "Manage Addresses" button. Once you have updated your information, press the Save button.